Solutions & Services

Skilled People Proven Processes

Operations management is the unsung hero of online retail and the true measure of program effectiveness. Branded Online offers comprehensive support services across all critical business areas. Our expert personnel and proven processes connect your customers to your product in a cost-effective way.

Fulfillment

We Do The Heavy Lifting

Get your product in the hands of customers: packaged, documented and delivered to the highest standards in the industry, our own. Our systems and operational processes efficiently handle the high velocity of small packages, including pick-and-pack and same-day delivery. Save on shipping and count on the ability to leverage more warehouse space as you grow. Manage a single point of inventory or use your own facility for backup orders.

  • Full-service shipping with inventory and receiving
  • Over 89 fulfillment centers serving over 140 countries
  • POS system integration
  • 2 tier fulfillment, drop-anywhere shipping
  • Same-day shipping on orders placed before 4pm

Customer Service

We speak your brand

We elevate the online buying experience with experienced customer service personnel dedicated to representing your brand. We employ leading-edge brand training programs that are fashion-focused and arm your reps with sophisticated tools to manage disputes, transactions and returns with ease.

  • Integration with shipping tracking
  • Escalation management
  • Ecommerce CS toolset
  • Immediate access to customer history
  • Dedicated customer service emails and phone lines
  • Brand-trained customer service
  • Product-educated representatives

Merchant Services

Security you can Trust Standards you can count on

Online retail is built on trust and ease of transaction. Any hiccups and consumers will often abandon the transaction. 59%, in fact, will abandon the transaction if their preferred payment method is not in place.

Branded Online’s merchant services are at the cutting edge of online retail. We bear all fraud risk, credit-card processing and tax liabilities for our brand’s online business. We handle the details so you don’t have to.

  • Order processing and payment services
  • Supports international currency
  • 100% fraud protection and liability
  • Returns processing and reconciliation
  • Dispute management
  • Advanced payment options

Contact

Corporate Office

Branded Online, Inc.
946 West 17th Street
Costa Mesa, California, 92627
949-336-1416
949-336-1416

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